We were asked to supply the graphic design, communications, and functionality to modernize and simplify the 30-year-old Certificates of Approval process for the Ministry of Environment (MOE). The Ministry uses this process to assess applicants’ compliance through a variety of environmental regulations and collection of fees associated with the activities.
In this nine-month project we were also requested to create additional tools to support applicants, including a pre-application screening tool, graphic overview and map of the process, and orientation materials.
We worked with the engineers to develop a suite of communication products to effectively navigate the complex Environment Compliance Approval (ECA) procedure, which could take many months to complete. This procedure required information design, plain language editing, and software development. The interactive application form contained website features such as save, help and calculate fee buttons, allowing the data to be saved and retrieved when submitted electronically.